Frequently Asked Questions
Click to Open/Click to CloseThis is one of the most important things you need to know. Your database is a file called electra3.mdb and holds all of the information that you have been adding to Electra since you started using it. The quickest way to find out is to go to Help>About Electra in Electra and your database location is displayed at the bottom of that window.
Make a note of it or memorize it because knowing where it is will save time if you need technical support.
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Note: The .mdb extension is not always displayed.
to backup your information in Electra. These can be purchased at any office supply store. 1 GB is sufficient for most databases. Put the thumb drive into a USB port then click on the Backup icon in Electra or go to File>Backup in the menu bar. Find the Removable Disk Drive listed in Explore that your thumb drive is plugged into and click on it, it will look similar to this:
Click the Save button to complete the backup. Your information is now safely stored on the thumb drive. You should do this exercise daily.
Note: If you are running Electra on a Network, you must copy the electra3.mdb file that is in the network drive to the thumb drive.
1) RIGHT mouse click on the Start button and then click on Explore to open it.
2) From the Start button on your computer, go to Computer to display all the drives on your computer.
3) Double click on the drive that your thumb drive is in and you will see your database file.
4) RIGHT-mouse click on the electra3.mdb file, and then select Copy from the drop-down list.
5) Next, right mouse click on Desktop (top left window) and select Paste, which will save a copy of your client database to your Desktop.
Now you can safely your database into Electra from your thumb drive following the instructions below:
1) Open ELECTRA
2) Click on the Restore icon
at the top left corner of your screen 3) Select which drive your backup disk is located in and click OK
4) You may need to use the pop down arrow to change Zip archive (*Zip) in the lower right corner to read Access Database (*mdb) to see the electra3.mdb file.
5) Next double click on the Open button
6) You will see a message asking if you are sure you want to Restore
7) This will restore the electra3.mdb file from your thumb drive to your ELECTRA directory. The next time you backup, you will backup from the Electra directory to your thumb drive.
Yes, you can set up ELECTRA in a networked environment. While you may want to work with a networking consultant to set up your network architecture, it is quite easy to use ELECTRA in a networked environment.
In most networked environments, your ELECTRA program will be loaded on one of the computers on the network, which will be the Server. This will often, but not always, be the G or H: drive.
Electra will also need to be installed on any other computer that you would like to have connect with the Server. Once Electra is installed, you need to access the database on the server by following these steps:
- Open Electra and click on File>Open.
- Go to the drive that the network is on and locate the electra3.mdb file
- Click on it to connect to the same database that is on the server.
When ELECTRA is networked, all users are accessing and updating the same ELECTRA database (electra3.mdb). This way, everyone is working with the latest data.
- Go to the Mailing Labels screen by clicking on the Mailing Labels icon in the icon bar.
- Once the screen displays, click on the options that fit your criteria
- Be sure to click in box
- Click on the
button to view - You will need to export this file into Excel to get the information into an application such as Constant Contact.
- To Export, click on the Export envelope at the top of the window and an Export window will appear. Use the pop down to change the Format and Destination to match the ones displayed below.
- Click OK then select the option shown below
- Once again, select OK and your information will automatically open in Excel.
- Next, go into Constant Contact or other similar program where you will see instructions on how to export the file
ELECTRA is committed to support. See our FAQ section for some quick helpful answers. You can also submit your support issues and expect a timely response. |
ELECTRA gives you the basic tools you need to manage your client information more effectively. It's fast, easy to learn and use, organizes all your client data in one place, and lets you instantly see information the way you want it. With ELECTRA you can automatically turn your data into reports on revenue, referrals, mailing labels, lost clients and more. |
Download a 30-day trial along with a quick start guide. If you already know the power of ELECTRA Software, you should consider an ELECTRA upgrade. |